Working at Active911
The Active911 team is dedicated to helping heroes save lives through developing software designed to improve their day to day lives and helping them get on scene faster. If you can see yourself joining our amazing team, check out our values, the perks of working for Active911, and our current available positions below.
What Makes Us Unique
Our Values
Scientific
- Logic and data are the best basis for discussion
- Absence of data make us go gather it
- Data is questioned to see if it makes sense
- Fix problems and accept new ideas one assumption at a time
Innovative
- Joy found in problem solving
- Imagination and hard work
- Tedium means what we can make better
- Okay suggesting ideas, trying them, and throwing them out
- Make us and our heroes better
Willing to Learn
- Nobody’s perfect, wrong despite ourselves
- Humility to admit mistakes
- Always looking for another challenge
- Learn rapidly and eagerly
Caring
- Care about our heroes and the people they help
- Feel burdened to solve their problems
- Want to help, feel good solving the problem
Discipline
- High bars for ourselves
- Overcome obstacles to achieve them
- Own problems and their solutions
A Great Place to Work
Perks
- Full Medical/Vision Insurance paid for you
- Family Medical/Vision Insurance paid by contribution
- Full Family Dental paid
- Paid Maternity and Paternity leave
- 11 Vacation Days paid accruing at 7.3 hours a month (increasing at 1, 2, 3, 10, 15 years)
- 8 Company Holidays paid
- Flexible Remote Attendance with up to 20% work from home after first 90 days
- 401(k) with 3% match
- Paid Gym Membership
- Homebuyer Down Payment Assistance Program
- Weekly Company Lunch
Current Openings
THIS IS AN ONSITE POSITION LOCATED IN PHILOMATH, OR
First responder experience (firefighter, EMT, police) or having used Active911 is a plus.
Status: Exempt
Reports to: Tech Lead
Salary Range: $76,608 – $111,518
Mission:
Build high–quality software solutions driving real–world product team outcomes.
Scorecard:
• Spend 75% of available time on development tickets.
• Spend 75% of available time on development tickets.
Competencies:
• Strong logical thinking and reasoning ability.
• Willingness to create and validate innovative ideas.
• Maintain awareness of the whole system of the product.
• Ability to predict the effects of proposed modifications.
• Passion for bringing ideas to life and solving real problems.
• Strong logical thinking and reasoning ability.
• Willingness to create and validate innovative ideas.
• Maintain awareness of the whole system of the product.
• Ability to predict the effects of proposed modifications.
• Passion for bringing ideas to life and solving real problems.
Major Responsibilities and Duties:
• Add value to our products by writing and editing code.
• Investigate known issues and propose solutions.
• Continuously learning and always improving skills as a software developer.
• Complete high–priority tickets effectively and quickly.
• Evaluate tickets for ability to complete and time to complete.
• Owns tickets they are assigned to until they are merged, frequently following up on blocked
tickets.
• Collaborate with all members of the product team to arrive at innovative outcomes that solve
product needs.
• Maintain documentation of the product, including domain model and API interface.
• Ensures the quality of code changes by writing appropriate tests for new code as well as
thoroughly manually validating their own work.
• Review code as required.
• Spend some time “on–call” and respond to production emergencies as needed.
• Other duties as assigned.
• Add value to our products by writing and editing code.
• Investigate known issues and propose solutions.
• Continuously learning and always improving skills as a software developer.
• Complete high–priority tickets effectively and quickly.
• Evaluate tickets for ability to complete and time to complete.
• Owns tickets they are assigned to until they are merged, frequently following up on blocked
tickets.
• Collaborate with all members of the product team to arrive at innovative outcomes that solve
product needs.
• Maintain documentation of the product, including domain model and API interface.
• Ensures the quality of code changes by writing appropriate tests for new code as well as
thoroughly manually validating their own work.
• Review code as required.
• Spend some time “on–call” and respond to production emergencies as needed.
• Other duties as assigned.
Qualifications:
• College degree or comparable work experience
• 3+ years of experience
• Portfolio of work in a broad range of programming languages, databases, and various
technologies.
• Full stack development experience.
• Knowledge of MySQL; Cassandra a plus.
• Knowledge of Docker, Git, and Linux a plus.
• Works well in a team environment.
• Willingness to be “on–call”.
• Exemplify Active911 core values: Disciplined, Scientific, Caring, Willing to Learn, and Innovative.
• Willingness to be “on–call”.
• Exemplify Active911 core values: Disciplined, Scientific, Caring, Willing to Learn, and Innovative.
THIS IS AN ONSITE POSITION LOCATED IN PHILOMATH, OR
First responder experience (firefighter, EMT, police) or having used Active911 is a plus.
Status: Non-Exempt
Salary Range: $19.00 – $24.00 per hour
Reports to: Customer Support Manager
Mission: To create Happy Customers
Metrics:
- Average Speed of Answer over 6 months ≤ 6 seconds
- 6 Month NPS Rating ≥ 85
- Average Weekly Inbound Calls over 6 months ≥ 50
- Average Weekly Outbound Calls over 6 months ≥ 30
- Average Weekly Outbound Emails over 6 months ≥ 360
- Average Weekly Total Client Contact over 6 months ≥ 440
- Average Weekly Genome Commits over 6 months ≥ 7
- Average Weekly SLA Breaches over 6 months ≤ 6
- Average Weekly Promoters over 6 months ≥ 2.5
Competencies:
- Typing speed of at least 40 WPM
- Professional email composure, formatting, and grammar
- Maintain a pleasant demeanor on the phones at all times
- Detailed ticket documentation and accurate classification
- Accurate and concise defect escalations
- Proficient with the Support Technology Stack
- Polymerase, Wiz, phpMyAdmin, etc.
- Proficient with Abot
- Proficient with Regular Expression and Parsing
- Proficient with Active911 database
- Proficient with ActiveAlert product
Major Responsibilities and Duties:
- Build relationships with clients
- Understand clients needs, and support them
- Get customer needs met
- Able to handle most issues, escalates to CSR2 and HCM when appropriate
- Work with the Sales Department to help onboard new clients
- Other duties as assigned
Qualifications:
- High school diploma or GED
Physical Requirements:
- Must be able to sit or stand for long periods of time.
Active911 is an equal opportunity, at-will employer, which complies with the Americans with Disabilities Act.
To Apply, visit the posting here: CSR 1
