Terms of Service

Updated March 10, 2025

1. General. The following terminology applies to these Terms and Conditions and any or all Agreements: “Client”, “You” and “Your” refers to You, the person accessing this website, using the Service (defined below) and accepting these terms and conditions. “Active911”, “The Company”, refers to our Company Active911, Inc. Active911 provides various services (“Service”), which may include one or more of the following: paging, dispatch, mapping, response coordination, data logging, proximity information, 911 dispatch data, and other services. This agreement (“Agreement”, “TOS”), together with any documents included by reference, governs Your use of the Service. If You do not agree to these terms, do not use the Service. Your use of the Service constitutes agreement to these terms.
2. Limitation of Liability. The Service is based on a large collection of technology that can be unreliable. This technology includes cell phones, mapping, GPS, cloud computing, the Internet, and many others. Although Active911 strives to provide fast, reliable Service, Your use of the Service is “as is” and “not guaranteed”. To the fullest extent permitted by law, Active911 excludes all representations and warranties relating to this website and its contents and/or the Service which includes any inaccuracies or omissions in the data or Service provided to You. Do not use Active911 for primary emergency paging in situations where a Service failure on our part may cause a dangerous or hazardous situation. You and your users take full responsibility as to whether the data we provided to You is useful or not. You acknowledge, on behalf of Yourself and Your agency, department, or employer, that the Service is not rated or conditioned for life safety use in situations where Service failure may put someone at risk; and that the Service is provided as “advisory” only. You agree to indemnify and hold harmless Active911 and its officers, directors, employees and affiliates from any and all liability, loss or damage or lawsuit to the maximum extent possible, whether that liability loss or damage arise from any breach of data, Service failure, incorrect or untimely Service, or for any other reason. In no way will Active911, its officers, directors, employees, or affiliates, be held liable in any way regarding Your performance, lack of performance, action or inaction or for any conduct by You, Your associates, or Your agency, even if such performance or nonperformance is or may have been a direct or indirect result of the Service.
3. Severability. You agree that if any part of this agreement is found to be unlawful or unenforceable, the rest of the document will continue in full force and effect with the offending language removed or construed as little as possible from the original intent.
4. Restrictions. You agree not to use the Service in any manner that violates the laws of the United States or Your country. 
5. Privacy. We respect the privacy of the information that You store and pass through Active911 servers. Active911 is committed to keeping Your data safe and secure. While Active911 may use Your data to generate statistics or similar information, Active911 will only do so in a way that maintains the privacy and anonymity of Your data. We may collect and store voice and audio data, communication logs, and metadata for operational and security purposes. Active911 will not share Your data with third parties except as needed for technical reasons or if required by law. Certain account features that involve data sharing (RSS feeds and web widgets, for example) may be voluntarily enabled by You; You agree that such data sharing is Your responsibility. By using Active911 services, You consent to the storage and processing of Your data as necessary for service functionality.
6. Changes; Inclusions. This Agreement may be changed from time to time at Active911’s sole discretion. The most current version will be published at www.active911.com. Your continued use of the Service implies Your acceptance of any adjustment to this Agreement and terms of service. The Active911 Privacy and Refund policy, as published from time to time at www.active911.com, are hereby included in this Agreement by reference. Users of Google Maps are also bound by the Google Maps Services and Google Privacy Policy.
7. No Representation. You acknowledge that this Agreement, and any agreements included by reference, represents the complete agreement between Yourself, Your agency or employer, and Active911. You agree that this document supersedes any oral representations made by either party.
8. Term and Termination. This Agreement continues in full force and effect for as long as Your data resides on our servers. This Agreement shall be renewed automatically for succeeding terms of one (1) year each unless the subscribing party gives written notice to Active911 at least sixty (60) days prior to the expiration of any term. Any hardware leased during a term of service or trial must be returned to Active911 within (60) days of termination.  Active911 may charge you for the full cost of the leased equipment if not returned in (60) days after termination of service.  The Limitation of Liability continues after this Agreement is terminated.
9. Active911 SMS Campaigns. By providing your consent, you are enrolling in ActiveAlert Alerts. Subscription to the alerts is not required to create your account. Message frequency may vary. Message and data rates may apply. You may opt out at any time by texting STOP. For help, text HELP to or call 541-223-7992. You can also access our Privacy Policy.
10. User Responsibilities. You are responsible for maintaining security for all Your devices and accounts. Active911 is not responsible or liable for any unauthorized access to, or unauthorized use of, Your accounts and equipment. You are responsible for ensuring compliance with all local, state, and federal communications laws and regulations. Misuse of ActiveComms, including unauthorized radio transmissions, may result in immediate service termination.
11. Leased ActiveComms Equipment. You are responsible for maintaining Leased ActiveComms Equipment (“Equipment”) in good working condition and for using it solely for its intended purpose. You agree to refrain from modifying, disassembling, or reverse-engineering the Equipment. If the Equipment is damaged, You agree to immediately notify Active911. If the Equipment is unable to be fixed by Active911, You agree to pay the full replacement cost of the Equipment. Active911 may charge fees (and/or immediately terminate service) for damage, loss of, or unauthorized modification to the Equipment. Within 30 days after termination of service, You agree to return to Active911 the Equipment and any other hardware supplied therewith. Failure to return the Equipment within 30 days may result in additional fees up to and including the full replacement cost of the Equipment.

12. ActiveComms. The service provided through ActiveComms includes real-time communication via RoIP, integration with radio systems through the Equipment, support for multiple virtual communication channels, two-tone detection, and user-muting. We may collect and record voice and audio information transmitted through ActiveComms for troubleshooting purposes. ActiveComms depends on internet connectivity, server availability, and other third-party integration, which may impact performance; Active911 is not liable for service interruptions based on any of the foregoing. ActiveComms service is not a guaranteed means of emergency communication, and it should not be used as a substitute for traditional emergency radio systems. You agree to refrain from transmitting offensive, harmful, or unauthorized communications. You agree to refrain from disrupting the operation of ActiveComms, and from attempting to access unauthorized systems, channels, or devices.

ADDITIONAL TERMS OF SERVICE APPLICABLE TO THE ACTIVE911 WIZARD (“WIZ”) FEATURE (“WIZ TOS”)

All of the TOS above (paragraphs 1-8) shall apply to Wiz feature users, except to the extent that the WIZ TOS below modify or supersede the TOS above:

1. Active911 shall have a limited license to use Geographic Information System (GIS) data provided by Wiz users to use such GIS data as follows: (i) such GIS data may be used for by Active911 to deliver Wiz features to other Wiz subscribers; (ii) such GIS data may be used by Active911 for its own innovation and marketing purposes, such as to create and/or publish maps and/or other promotional materials. Except to the extent set forth in this paragraph 9.a., Active911 will not sell or transfer GIS data provided by Wiz users to any third party without the prior consent of a Wiz user. Provided, however, Active911 shall not be required to obtain the consent of a Wiz user to transfer GIS data in the event that substantially all of Active911’s assets are sold to a third party as a single transaction or a series of related transactions.
2. Active911 will not change the Wiz TOS except upon seven (7) days prior written notice to Wiz feature users, which notice shall specify the new or amended Wiz TOS. For purposes of receiving such notice(s), each entity or department using the Wiz feature shall identify a single contact to receive such notices. Active911 shall, at its discretion, provide such notice by email or First Class US Mail, postage prepaid. Such notice shall be deemed to have been provided on the date when emailed or three (3) days following deposit into the US Mail (the “Notice Effective Date”).
3. If any Wiz feature user objects to Active911’s proposed new or changed Wiz feature terms, such Wiz feature user shall inform Active911 in writing (by email or US Mail) to be received by Active911 within seven (7) days of the Notice Effective Date (an “Objection Notice”). In the event Active911 is provided a timely Objection Notice, Active911 shall cancel the Wiz feature as to each such Wiz user covered by the Objection Notice and, if requested in the Objection Notice, shall delete and make no further use of any GIS information provided by the entity or department that has provided GIS data to Active911. In the event an Objection Notice is not received by Active911 by the Notice Effective Date, the new or amended Wiz TOS shall become effective and binding upon the 15th day following the Notice Effective Date.