We may collect personal information from Users who visit our Site or use our Services, such as: your first and last name, e-mail, username, and password when you create a demo account or an account to log in to our network (“Account”);

  • if you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, to send you a reply;
  • when you participate in one of our surveys, we may collect additional profile information; or
  • we may also collect personal information at other points in our Site that state that personal information is being collected.

We may also collect personal and sensitive information through the use of our Services on your personal devices. Users can control these permissions and consent.

Access to your camera

Active911 asks for permission to access Users device camera for the purpose of enabling functionality that allows Users to share pictures and files with other authorized members of your Subscriber Company

Access to your location

Active911 asks for permission to access Users device GPS coordinates to show Users location to other authorized members of your Subscriber Company on a map

Access to your phone and contacts

Active911 requires permission to access your mobile phone number and send it to our cloud services in order to retrieve the device code associated with your specific number. This data is not used for any other purposes.


In providing emergency response management and coordination solutions, Subscriber Companies determine what types of personal data to provide via our Services. This information may include a wide range of employee data such as location, contact information, and tracking.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. Uses of this information include but are not limited to analyzing trends and User movement around the Site, administration of the Site, gathering demographic information about our User base, and to better tailor our Services to our Users’ needs.


Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. This type of information is collected to make the Site and Services more useful to you and to tailor the experience with us to meet your special interests and needs.

Traffic Analytics

We use third-party service providers to help analyze how users use the Site or Services (“Analytics Companies”). These Analytics Companies use Cookies to collect information such as the number of User visits and what other sites they used prior to coming to the Site. We use the information we get from these Analytics Companies only to improve our Site and Services. Among other things, we may combine the information generated through the use of Analytics Companies with your personal information. Analytics Companies may plant a persistent Cookie on your web browser or mobile device to identify you as a unique user the next time you visit the Service. This Policy does not apply to and we are not responsible for the Cookies used by these Analytics Companies

We collect information about you and other individuals from the following third-party sources:

  • third parties who license, sell, or otherwise provide data they have collected;
  • information from publicly available sources, such as via the Internet and social networks.

Active911 processes data submitted by Users and Subscriber Companies.


  • facilitate the creation of and secure your Account on our network;
  • identify you as a user in our system;
  • provide improved administration of the Site;
  • send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
  • respond to your inquiries or requests;
  • send you administrative e-mail notifications, such as security or support and maintenance advisories; or
  • send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of Active911.


In providing emergency response management and coordination solutions, Active911 processes data submitted by Subscriber Companies to provide the Services. Active911 may access, correct, transfer, or follow other Subscriber Companies’ directions relating to the processing of the Services’ data.

We disclose your personal information as described below and as described elsewhere in this Privacy Policy.

Subscriber Companies

The personal information provided by the Subscriber Companies may be analyzed or combined with other information and shared with the same Subscriber Companies as part of the Services. Subscriber Companies may also direct Active911 to share certain information, information summaries, and/or analysis with government and non-government agencies.

Third Party Service Providers

We may share your personal information with third-party service providers to provide the Services; to conduct quality assurance testing; to facilitate the creation of Accounts; to provide technical support; to provide other services to Active911, or to provide features to Subscriber Companies who have entered into agreements with third-parties. The information gathered in SMS campaigns will not be shared with 3rd parties or affiliates for marketing purposes.

If you are subscribed to SMS campaigns/services, you can stop or start the service with text commands. These are the messages you should receive when using those text commands:

Help Message Text: Active911-SMS Notifications: Please contact 1-800-941-8633 or email [email protected] for assistance

Stop Message Text: Active911-SMS Notifications: You will no longer receive any messages.

Confirmation Message Text: Active911-SMS Notifications: You have subscribed. Msg&DataRatesMayApply. Msg freq Varies. Text HELP for help or STOP to cancel.

Resume Message Text: Active911-SMS Notifications: You have subscribed. Msg&DataRatesMayApply. Msg freq Varies. Text HELP for help or STOP to cancel.

User Feedback

We often receive comments from Users. We may post User feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback.

Creation of Anonymous Data

We may create anonymous data records from personal information by excluding information that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content or improve the navigation of our Site or Services. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.

Corporate Restructuring

We may share some or all of your personal information in connection with or during the negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy unless such rights and/or obligations are limited by applicable law and/or the terms of the transaction giving rise to the transfer of information.

Other Disclosures

Regardless of any choices you make regarding your personal information (as described below), Active911 may disclose personal information if it believes in good faith that such disclosure is necessary:

  • in connection with any legal investigation;
  • to comply with relevant laws or to respond to subpoenas or warrants served on Active911;
  • to protect or defend the rights or property of Active911, or Users, or Subscriber Companies of the Services;
  • and/or to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Service.

We may periodically send you free newsletters and e-mails that directly promote the use of our Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Regardless of your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Service or this Privacy Policy.

Active911 is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Active911 uses reasonable efforts to protect your personal information, Active911 cannot guarantee its absolute security.

Active911 does not target its offerings toward and does not knowingly collect any personal information from Users under 16 years of age. If Active911 learns that the User is a child under 16, we will attempt to delete the information as soon as possible. However, the provisions concerning Changing or Deleting Your Personal Information may apply with respect to legal retention requirements and/or archive retention. If you believe that we might have any User personal information from a child under 16, please contact us at [email protected].

Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. Active911 currently does not take action in response to these signals. When a standard is established, we may revise our policy on responding to these signals.

The Privacy Act of 1974 applies to Subscriber Companies who are agencies or contracted to the United States Federal Government. Users of these Subscriber Companies are advised of the following, “they are entering into a records and data collection system containing personal information that is governed by rules established under the Privacy Act (5 U.S.C § 552a)/PL 93-579 and are hereby notified that they are authorized to use information within the system for “official use” only and may not share or disseminate information unless specifically authorized. Civil, and/or Criminal penalties apply for any unauthorized use of data maintained within this system.”

The Privacy Act of 1974 provides certain individuals whose information is maintained by these Subscriber Companies with rights to seek access to and amend covered records.

This Privacy Policy applies solely to the Active911 websites and to the Services we provide to Subscriber Companies.

There may be links to other sites from Active911 web pages that take you outside our website. These other sites may send their own cookies to users, collect data, or solicit personal information. Personally identifying information which you choose to provide to another party or website will not be subject to this Privacy Policy.


You may change any of your personal information by editing your profile within your Account or by sending an email to us at [email protected]. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that legal requirements may dictate that information be retained for specified periods of time and we may not be able to honor your request until the expiration of that time period. When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.

Active911 is committed to resolving complaints about your privacy and our collection or use of your personal information. Individuals with inquiries or complaints regarding this privacy policy should first contact Active911 at [email protected] or in writing at the address below:

Active911 – Attn: Privacy Office, 518 N. 19th St. Philomath, OR 97370

This Privacy Policy may be updated at any time to reflect changing business or regulatory conditions. If we make any material changes in the way we use personal information, we will notify you of such changes. Notification may occur, in our sole discretion, by any one or more following methods: email notification directly to you; notification provided on our Site; or notifying Subscriber Companies. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site or to Subscriber Companies. These changes will be effective immediately for new Users of the Site or new Subscriber Companies. Continued use of our Site or Services, following notice of such changes, shall indicate your acknowledgment of such changes.

Any questions about this Privacy Policy should be addressed to [email protected] or by postal mail at:


Attn: Privacy Office

518 N. 19th St.

Philomath, OR 97370


Active911, Inc. does not allow product returns for physical items purchased from our e-store, except in cases where the product is defective. If there is a mistake in filling a product order and you receive something different than you ordered, or if the product is defective, please notify us within 5 days of receipt of the item so we can replace it.


No refunds are available for the Active911 Service, even if you terminate early.