Help and Resources Built for You

From a local support team ready to take your call or email to detailed documentation to browse at your own convenience, we have the resources you need to be successful with our products.

Featured Video

Adding devices is an important first step for agencies joining Active911.

This video will go over all of the basic steps new account Administrators will need to follow to make sure their agency is setup for success once they’ve started their trial.

For more information about getting started with ActiveAlert, visit our documentation

Extensive Documentation

Deep Dive Into Our Products

We have created extensive documentation for our products to help answer any question you might have. If you aren’t ready to contact our support team, this is a great place to start.


Read up on all the documentation for ActiveAlert, from activating devices to setting up advanced filters, we cover it all.


Need to figure out how to get your schedules set-up on ActiveTeam? Our documentation will help you through that.


Need help getting your responders or radios setup with ActiveComms? Our ever updating documentation can help with most frequently asked questions

Need Extra Help?

We have a dedicated, U.S. based support team ready to help you with any problem.

Join the Community

Engage with other Active911 users with our Facebook Community Group.

Watch and Learn

Find tips and helpful video tutorials of all our products on our Youtube Channel.

Dive Deeper

Explore even more with our in-depth documentation on our products.

Get Started

Request your Free Trial

Want to see if Active911’s products are right for your agency or department? Our free trials give you access to all features with zero obligation.