Our story started in 2011, our future CEO was a Firefighter with a problem. He would receive SMS text messages from dispatch, but was unable to give them a distinctive ringtone because they came from random numbers. MMS text messages didn’t have this problem but weren’t reliable. On one occasion, his MMS text message was so delayed that he arrived to find someone washing down the rig. He had missed the call due to faulty technology.
That is when he started a software project to process 911 alerts to his phone. He called it Active911, now called ActiveAlert. Using modern computing tech, we could make the alerting and response of emergency personnel “active” instead of passive. This means we can track responders and take an active role in dispatch. We have grown quickly from those early days, adding many new features and spreading around the world.
Today, Active911 is a respected leader in emergency communications and software, providing alerting, mapping, and scene resources for over 300,000 first responders worldwide. Calling Western Oregon our home, we are proud to offer superior service to the people that depend on us. Our core passion is taking care of our brother and sister responders. It is our drive to make sure that you get the tools you need to get the job done and save lives easily and without distraction.
Active911 is built around the core pillar of “We are the technical wizards that support real life action heroes.” This has led us to having most of our team comprised of support technicians and developers. Active 911’s developers work tirelessly to build new features and solve existing pain points. Need help? Our support team is comprised of helpful people ready to help solve your problems and get you answers.
Our Technical Expertise
The Active911 team are the industry leaders in delivering quality, reliable information and mapping to first responders before the pagers start going off. Our experts are skilled at extracting useful information, such as the location, the call, box codes, and additional notes from any CAD and making it available to our first responders. The Active911 team has the experience to work with any CAD format and the skill to rapidly fix any inconsistencies that arise from CAD updates or CAD switch. ActiveAlert’s mapping defaults to google, but we are able to take the point data directly from your CAD and use that instead, resulting in accurate and reliable mapping you can trust.
We know fast. When every moment counts, our first responders rely on us to give them accurate information as quickly as possible. We strive to put the information in your hands before the tones go off. We handle vast amounts of alerting and messaging and understand that speed is of the essence. In 2017, our system processed over 75 million messages to our users with each message staying in our system for less than half a second.
Sound like a good fit? Check out our Career openings.